Agencies
Marketing, creative, digital, advertising, production
Agencies, consultancies, boutique advisors, accounting firms, and industrial services. Custom CRMs built from scratch. Workflow automation that actually ships. Operator-led, not slide-deck-led.
Avva Inc. was spending ~80% of its owner's week managing data instead of clients — spreadsheets, duplicate entry across three systems, no central source of truth. Sami drove down for an in-person working session, pattern-matched the fix in real time, built a fully custom CRM (not off-the-shelf, not a Salesforce rollout), migrated the data, walked the owner through the code so he could maintain it, and deployed the whole thing to GCP.
“What I paid versus what this CRM has done for my operations? Easily tens of thousands of dollars in value for a fraction of that.I thought I needed to hire someone full-time — turns out I just needed a day with Sami.”
Most professional services firms live and die by client operations — and most of those operations live in the owner's head. We pattern-match that fast because we've been there.
Marketing, creative, digital, advertising, production
Management, strategy, specialty practices
Financial advisors, wealth management, legal advisory
Small to mid-market practices
Design firms, AEC practices
Aerospace services, field services (see Avva)
Real production software. Shipped or shippable. Each capability is scoped into a Build & Deploy engagement or delivered on retainer.
Custom from scratch when off-the-shelf doesn't fit. Or full rollouts on Salesforce, HubSpot, Pipedrive. Real migration — from spreadsheets, email, memory — not just a schema export.
Engagement tracking, renewals, QBR automation, CSM health scoring. Replace the manual coordination work that eats your account managers' weeks.
Dashboards that build themselves, forecasting that doesn't require a BI analyst. Straight pull from your CRM + billing to the exec view you actually check.
Straight-through from brief to deliverable. Template library + AI assist = first draft in minutes, not days. Voice-matched to your firm.
Pre-call research packaged automatically. Post-call summaries. Follow-up draft emails. The admin tax on every meeting, eliminated.
Admin, bookkeeping, scheduling consolidated into software. Most PS firms have 2-3 full-time admins that AI + workflow automation can reduce to one coordinator.
KYC, contracts, provisioning, welcome sequences — no manual handoffs. New clients feel the same polish on day one that they saw in the sales process.
Close the loop between delivery and invoicing. Reduce DSO, eliminate the Friday-afternoon timesheet scramble, catch unbilled work automatically.
A radiology practice is a service business. So is a law firm, an ad agency, a consulting shop. The operational patterns rhyme: client intake, work delivery, billing cycle, client retention, the inbox.
What makes PS firms especially scannable is the same thing that makes them painful to run: the owner is almost always in the critical path. We've been that owner. We know what it looks like from the inside.
Most Build engagements run 4–12 weeks. Avva ran 24 hoursbecause the owner was ready and the scope was tight. We don't bill for discovery weeks that aren't needed — and we're happy to scope a Diagnostic instead of a Build if discovery actually is needed.
2-hour session. One specific issue — a stuck onboarding flow, a pipeline leak, a CRM decision. Follow-up memo.
1–2 weeks embedded. Top 5 operational leaks ranked by ROI. Refund half if we find nothing worth fixing.
4–12 weeks. CRM rollout, custom internal tools, AI agents, workflow automation, cloud deployment, team trained.
6-month minimum. Fractional ops leader for the firm. Monthly reviews, quarterly initiatives, direct Slack access.
Twenty minutes. No slides. No pitch. Just a real conversation about the operational bottleneck in your practice and whether the fix is a Quick Dive, a Diagnostic, or a Build.
Book a 20-minute call