Field Notes
Operator writing on AI & operations.
What I've learned from running my own business for 15 years and building production AI for others. No newsletter pitch. No cookie-cutter listicles. Real writing about real operational problems.
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Case Study8 min
Why I built a patient collections platform for my own radiology practice
I didn't set out to build a healthcare SaaS. I built a fix for my own AR problem. Four months later it was collecting +129% of what the legacy platform did on the same patient panel.
April 14, 2026Read →
AI6 min
What "AI translator" actually means
Every consultant is now an AI consultant. Here are the five questions that separate real builders from hype merchants — and what your answer to them should be.
April 10, 2026Read →
Economics9 min
How we cut cost-to-collect from 8% to 1.4%
The math of patient collections nobody publishes. What manual workflows really cost, what automation actually saves, and why the industry benchmark is wrong by half.
April 6, 2026Read →