AI Visibility Audit — Terms of Service

These terms form an agreement between Veredge LLC and the business purchasing the audit (“you”). This is a business-to-business service. It is not offered to consumers, and you confirm at checkout that you are purchasing on behalf of a business.

A one-time written report analyzing how your business appears in answers produced by AI search assistants. The report includes:

• A record of the answers returned for a defined set of category-relevant queries across multiple AI engines, noting whether your business is named.
• A benchmark against competitors that are named in those answers.
• A technical review of your website's machine-readable signals — structured data, entity consistency, content structure, and crawl accessibility.
• An analysis of the third-party sources AI engines draw on for your market.
• A prioritized roadmap of recommended fixes.

The audit is an analysis and recommendation product. Implementation of the recommendations is not included and is quoted separately.

This section is the most important one in this document, and we would rather state it plainly than bury it.

• We do not guarantee that your business will appear in any AI engine's answers, at any time, for any query, whether or not you implement our recommendations.
• AI-generated answers are probabilistic. The same query can return different answers to different users, from different locations, at different times, and on different model versions. Our findings describe what we observed when we ran the queries, not a fixed or guaranteed state.
• AI engines change their models, ranking behavior, and citation practices without notice, and may do so between the date we run the audit and the date you read it.
• We do not guarantee any increase in traffic, inquiries, patients, customers, or revenue.
• We are not affiliated with, endorsed by, or acting as an agent of OpenAI, Anthropic, Google, Perplexity, Microsoft, or any other AI provider.

At checkout you provide your business name and website. After purchase we may email a short set of intake questions (locations, services, primary competitors). To deliver on time we need:

• A reachable, publicly accessible website.
• Accurate answers to the intake questions.
• Confirmation that you are authorized to request an analysis of the business submitted.

We analyze publicly available information only. We do not require, and will not ask for, logins, administrative access, or credentials to any of your systems.

We deliver the report by email within 48 hours of receiving your completed intake answers — not from the time of payment. If we do not need intake answers, the clock starts at payment. Weekends and US federal holidays are excluded.

If your website is unreachable, or intake answers are outstanding, the clock pauses until we can proceed. We will tell you promptly if that happens.

The fee is stated at checkout and is due in full at purchase. Payments are processed by Stripe; we do not receive or store your card details. Fees are in US dollars and exclude any taxes that may apply to you.

If you subsequently engage Veredge for implementation work arising from the audit within 90 days, the audit fee is credited against that engagement.

• Before we begin work: full refund on request.
• After delivery: because the deliverable is a completed research report, the fee is non-refundable — with one exception below.
• If we miss our own SLA: if we fail to deliver within 48 hours of receiving your completed intake answers, and the delay is ours rather than caused by an unreachable site or missing information, you may request a full refund.
• If the report contains material factual errors about your business that we cannot correct within 5 business days of you telling us, you may request a full refund.

Dissatisfaction with the findings — for example, learning that your business is not currently named in AI answers — is not grounds for a refund. Reporting that accurately is the service.

On payment, you own the report we deliver to you and may use it internally, share it with your staff, and give it to any vendor you hire to implement the recommendations.

We retain ownership of our underlying methodology, query frameworks, scoring approaches, and templates. You may not resell the report or offer it as a service to third parties.

We may reference the engagement in anonymized, aggregated form (for example, “of dental practices we audited, most lacked structured data”). We will not identify you by name in marketing without your written permission.

Any non-public information you share with us in intake will be kept confidential and used only to produce your report. We will not sell it or disclose it to third parties except as needed to deliver the service or as required by law.

Our handling of personal information is described in our Privacy Policy. This service does not involve Protected Health Information (PHI). Please do not send us patient data, medical records, or any PHI — we neither need nor want it for this engagement, and you should not include it in intake responses.

To the maximum extent permitted by law, Veredge's total liability arising out of or relating to the audit is limited to the amount you paid for it.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business, or lost goodwill, even if advised such damages were possible.

The report is provided on an “as is” basis. Decisions you make based on it are yours.

The audit is a marketing and technical analysis. It is not legal advice, medical advice, tax advice, accounting advice, or financial advice, and it does not create any professional-client relationship of those kinds. Nothing in the report should be relied on for regulatory or compliance determinations, including advertising rules applicable to healthcare practices in your jurisdiction. Consult qualified professionals for those questions.

You may cancel before work begins for a full refund (Section 7). We may decline or cancel an order and refund you in full if the request falls outside our scope, if the business submitted is not one you are authorized to represent, or if we cannot complete the work in good faith.

These terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute will be brought in the state or federal courts located in Orange County, California, and both parties consent to that jurisdiction.

Before filing anything, please email us. Nearly every dispute in a service this size is resolved faster by a conversation than by a filing.

We may update these terms. The version in effect on the date of your purchase is the one that governs your order. Changes are not retroactive.

• Email: hello@veredge.ai
• Service page: AI Visibility Audit
• Business: Veredge LLC, Orange County, California