VEREDGE
FAQ

Straight answers, no filler.

Engagements, timelines, fit, HIPAA data handling, and how operator-led healthcare AI ops differs from a consultant. Not here? Book a Discovery Call.

Engagements

How does pricing work?

Every engagement is fixed-fee or fixed-scope. We discuss the specifics on a free 15-minute Discovery Call. We don't publish numbers on a page because every business is different — and quoting before we've heard your operation is a tell that the firm doesn't care about fit.

What's included in the Diagnostic Engagement?

2 weeks. Embedded analysis of your healthcare practice's operational leaks — revenue lost to manual workflows, broken intake, patient collection inefficiencies, and scheduling gaps, all quantified in dollars. Stakeholder interviews, systems audit, written report with ranked leaks and an AI/automation roadmap, 60-minute debrief. No slides, no filler.

Do you do free consultations?

The 15-minute Discovery Call is free — we figure out if you're a fit and which engagement makes sense. Beyond that, no. If you need an hour of focused operator time on a specific issue before committing to a Diagnostic, ask on the Discovery Call.

Fit

What happens if you can't solve my problem?

We tell you. If a scoped session turns out bigger than expected, we credit it toward a larger engagement. If the work is outside our lane, we say so and point you to someone better. Walking away from bad-fit work is cheaper than delivering it.

Do you offer a guarantee?

No. We can't honestly guarantee an outcome before we've seen the inside of your operation — and we'd rather take the time to find out what you actually need than wave a money-back promise that sells the engagement. Every engagement is scoped on the Discovery Call. If we're not a fit, we say so on that call.

Timelines

How fast can you actually ship something?

A Discovery Call is scheduled within 1 week. A Diagnostic wraps in 2 weeks. The AI patient-collections platform at our flagship case study went from concept to production in 60 days. Scope drives timeline. We don't drag projects.

What's a typical Build & Deploy engagement timeline?

8 to 12 weeks, depending on scope. A focused workflow automation or single-capability AI system is short end. A full AI collections platform or multi-capability deployment like the imaging-center build is middle to upper. We scope up front — no surprise months.

Industries

Do you only work with healthcare?

Yes. We specialize in healthcare service businesses — imaging, dental, MedSpa, PT/rehab, specialty clinics, veterinary specialty, and outpatient surgery centers. Sami has run a multi-location diagnostic imaging center for 15 years, so the regulatory environment, payer dynamics, and patient experience are in the bones of the practice.

What healthcare verticals have you actually shipped in?

Production deployments in radiology (AI patient collections platform — +129% vs. legacy on the same patient panel; HIPAA-compliant patient intake automation). Method transfers cleanly to dental, MedSpa, PT/rehab, and specialty clinics — same patient-AR patterns, same scheduling pressure, same regulatory backbone. We'll tell you straight on the Discovery Call whether your situation is one we've seen.

Process

What happens on the 15-minute discovery call?

You tell us what's broken or what you're trying to build. We ask sharp questions, not soft ones. By the end you have a recommendation: Diagnostic, Build, Retainer, or none of the above. No pitch deck, no follow-up nurture sequence.

Do you work remotely or on-site?

Both, scope-dependent. Diagnostics usually include up to two days embedded in your practice — on-site when that's the right move, remote when it's not. Builds are typically architected on-site and deployed remotely to your cloud infrastructure. We go where the work actually gets done.

Who actually does the work — you or a subcontractor?

Sami leads every engagement personally. No account manager handoff, no offshore team you never meet. When a specialist is needed, we bring one in transparently — you know who's touching your systems.

Data & security

How do you handle my data?

Least-privilege access, scoped credentials, and we only pull what's needed for the engagement. Production deploys run on infrastructure you own — typically GCP for Build projects — so your data stays in your accounts, not ours. We sign NDAs and BAAs where they apply.

Is the platform HIPAA-compliant?

Every Veredge engagement is architected to HIPAA: BAAs with every subprocessor (GCP BAA, Twilio BAA, Retell BAA, others as needed), PHI isolated in covered infrastructure, audit logging, access controls. The AI patient-collections platform in production at a multi-location imaging center runs under that model. We tell you exactly which controls apply before we start, not after.

What happens to my data if we stop working together?

You own it. Builds deploy into your cloud accounts, so when an engagement ends, nothing needs to move — you already have it. We hand over credentials, documentation, and any operator notes, then we delete our working copies. Clean exit, every time.

Differentiation

How is this different from hiring a consultant?

A consultant writes a deck. An operator ships the fix. Sami ran a radiology group for 15 years before starting Veredge — he's lived the payroll runs, the staffing gaps, the insurance calls, the vendor messes. The output of a Diagnostic is a ranked leak list with real implementation costs, not a maturity-model wheel.

Why operator-led and not a traditional agency?

Agencies optimize for billable hours. Operators optimize for fewer hours next quarter. We scope fixed-fee, ship working systems, and exit retainers the moment your systems run without us. The incentives line up with yours because Sami has sat in your chair.

Didn't find your answer?

Book a Discovery Call. Tell us what's broken or what you're trying to build. We'll tell you if we're a fit.

Book a Discovery Call